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  1. Brow Code Professional
  2. Loyalty FAQ

Loyalty FAQ

  • How do I sign up for the rewards program?
  • I already have an account. Do I need to create a new one to earn rewards?
  • Where can I find all of my rewards account info?
  • What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?
  • Does it cost anything to begin earning points?
  • How do points convert to dollars?
  • Is there a limit to how many points I can earn?
  • Can I return my order if I redeemed rewards points for a discount?
  • I've earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?
  • Do points ever expire?
  • How is my VIP tier determined?
  • What are the benefits of being a Silver tier customer?
  • What are the benefits of being a Gold tier customer?
  • How do I know which Rewards tier I am currently a member of?
  • How will I know when I have reached a new tier?
  • I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
  • Why didn’t I earn points on my purchase?
  • How do I redeem my rewards points?
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